Subprocessors List

CTM uses certain Sub-Processors to assist it in providing the CTM Services as described in the terms of service. Defined terms used herein shall have the same meaning as defined in the terms of service.

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What is a Subprocessor: A Sub-Processor is a third party data processor engaged by CTM who has or potentially will have access to or process Customer Data (which may contain Personal Data). CTM engages different types of Sub-Processors to perform various functions as explained in the tables below. References on this page to “SubProcessors” shall be interpreted to include Service Providers (engaged on behalf of our Customers as the relevant Businesses) for the purposes of the California Consumer Privacy Act (CCPA). Due Diligence: CTM undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-Processors that will or may have access to or process Customer Personal Data. CTM is generally authorized to engage with a Sub-Processor, subject to CTM:

  • Notifying Customer of any intended changes to its use of Sub-Processors by posting notice of the intended change on this page.
  • Including terms in its contract with each Sub-Processor which are no less protective than those set out in these Terms; and
  • Remaining liable to the Customer for any failure by each Sub-Processor to fulfil its obligations in relation to the Processing of the Customer Personal Data.

The following is an up-to-date list of the names and locations of CTM’s Sub-Processors: The following is an up-to-date list of the names and locations of CTM’s Sub-Processors:

Category 1: Phone Service Carriers

Entity Name

Purpose

Entity Location

Greenfield Partners

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

Israel

Inteliquent

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Plivo

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Telnyx

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Twilio

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Vonage

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

USA

Vox Telecom Limited

Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.

South Africa

Category 2: Transcription of Call Recordings

Entity Name

Purpose

Entity Location

Google Cloud

Provides transcription services for customers who have enabled transcriptions on supported products.

USA

Deepgram Inc.

Provides transcription services for customers who have enabled transcriptions on supported products.

USA

Category 3: Storage

Entity Name

Purpose

Entity Location

Amazon Web Services

Provision of communication products and services.

USA

Rackspace

Storage and provisioning of session data.

USA

Category 4: Automation

Entity Name

Purpose

Entity Location

OpenAI

Artificial Intelligence services used for reporting and automation

USA

Google Cloud

Artificial intelligence services for chat and voice Virtual Agent.

USA

Anthropic

Artificial intelligence safety and research company.

USA

Category 5: Monitoring

Entity Name

Purpose

Entity Location

Datadog

Storing system and event logs

USA