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Master Holiday Call Center Management: Proven Tips for Success
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
Crafting Cold Email Subject Lines Inspired by AI-Analyzed Customer Conversations
See how AI analyzes customer conversations to craft compelling cold email subject lines that grab attention, speak to needs, and improve engagement rates.
A2P 10DLC and Business Text Messages
A2P 10DLC regulations mean better deliverability for organizations and less spam for consumers. A win-win for all.
What is Digital Empathy?
Marketers are talking more about digital empathy today than ever before. And with good reason; the increase in online interactions–for…
Finding Business Success with CTM’s Text Messaging Software
Michael Barnett never planned on starting a white label business on CTM's software. A year later, it's one of his fastest-growing companies. Its best-selling feature? Text messaging.
What You Need to Know About STIR/SHAKEN
For many Americans, it’s not uncommon to receive a few—or more—phone calls a day from numbers you don’t recognize, which more often than not turn out to be spam. But with new regulations soon to be implemented by the FCC, this may change. Read on to learn more about the call authentication method known as STIR/SHAKEN and how it may impact the call tracking industry in the coming months.
Answers to Our Most Commonly Asked Questions about Spam
Dealing with spam calls at your business? Read for helpful tips to combat spam, whether you're fielding robocalls or your tracking number is seen as spam.
The Human Element: Implementing Personalized Communication
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
Short Codes 101: Elevate Your Call Tracking Game
Chances are, you've received an automated text message from a very short number—only 5 or 6 digits long. It might…