Give Your Care Team More Time for What Matters & Increase New Patient Leads
From hospitals and dental practices to behavioral healthcare, CTM’s HIPAA-compliant automation and conversation intelligence tools handle the tedious work of managing conversations so your team can focus on what matters most: prompt, secure, and compassionate patient care.
Building Stronger Patient Relationships and Streamlined Care with Conversation Intelligence
Smarter conversations, better patient care
Streamline patient communication with automated queues, HIPAA-compliant guardrails, and reporting.
Robust marketing attribution that’s HIPAA-compliant
Learn how successful healthcare providers are strengthening their team-to-patient interactions.
How Call Tracking is Powering Healthcare Providers
Put your conversations to work with powerful intelligence features
- HIPAA-compliant AskAI
- Multi-touch attribution
- Call tracking
- Conversation analytics
- Dual channel recordings
- Transcriptions and keyword spotting
Create a patient-centered experience
Secure patient information helps you deliver better care
Care teams can know secure details about the caller before the conversation even begins. Smart, HIPAA-compliant tools surface key insights and vital information: sentiment and intent data, the medical services or procedures they’re seeking, their insurance type, their nearest location, whether they’ve reached out before, the outcome of previous interactions, and more.
Connect quickly, effectively, and securely
Deliver secure, HIPAA- and HITECH-compliant communications
Endless transfers, dead-end voicemails, and days-long waits for a callback aren’t just frustrating; they can be a health risk. Automation tools clear these obstacles, making it easier to connect with patients while keeping every communication compliant.
Automate the manual work, grow patient leads, minimize errors, and keep care teams in sync
- FormReactor®
- AskAI
- GeoContact®
- Smart Router
- Encrypted recordings
- Redaction tools
Lead your care team and elevate the patient experience
- Live listen
- Whispers and barge
- Internal chat
- Real-time agent dashboards
- Recordings and transcriptions
- Activity scoring
- AskAI
Real-time coaching and training
Coach and train teams for stronger performance and outcomes
Coach your care team in real time, guide them through difficult conversations, and train new members using real patient interactions. See which staff members get the best results, then replicate what works across teams and locations.
Reach more patients and maximize your budget
Optimize the right messages, ads, and campaigns
See exactly what your audience responds to: the questions callers ask most, the messaging that grabs attention, and the ads that drive action. Automatically apply those insights across your marketing to reach more patients, double down on what’s working, and stop spending on what isn’t.
Tools to get qualified new patient leads and better insights
- Integrations like Google Ads and Analytics, HubSpot, and Microsoft Advertising
- Transcriptions and recordings
- AskAI
- Keyword spotting
- Closed-loop attribution
- Call tracking
- Dynamic number insertion (DNI)
CTM Easily Connects to the Platforms You Already Use
Supercharge your tools by connecting CTM and unlocking accurate, end-to-end attribution across your entire marketing stack.
Rated a trusted industry leader and chosen by businesses and marketing agencies worldwide
What Our Customers Are Saying
What They’re Saying About Us 
John Thornton, Black Propeller
“It’s amazing what data can do – not only are we able to hone our strategy and spend time working on the ads that really work, but we can also improve our engagements with clients by monitoring conversation quality and intelligently routing their calls. Once we integrate call tracking into our client’s marketing campaigns, they can generally expect to see conversions increase by 25 to 30 percent.”
Sean Garcia, Director of Business Development & Marketing, Discovery Institute
“CallTrackingMetrics has really allowed us to see things from both a 30,000 foot view, as well as a granular perspective, and take a look at each case as its own unique situation.”
Jon Ostenson, CEO, 10Xfive
“One of our largest clients, that we support with about 170,000 outbound calls and over 70,000 inbound calls per year, has been able to attribute a conversion rate close to 85%—far above the industry average of 50% and below. — The team does this utilizing CallTrackingMetrics’ software. — “The team does this utilizing CallTrackingMetrics’ software.