Categories
How to Train Compassionate Teams with Conversation Intelligence Tools
When patients reach out to behavioral health providers, they often do so during a time of crisis. Whether seeking help for themselves or a loved one, these first interactions matter immensely – they can be the reason someone enters an addiction recovery program or hangs up the phone. Research shows that clear and compassionate communication...
Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
How to Address Common Issues with Remote Support
For instance, how to make sure your home network can support the call volume you’re anticipating.
Old School Tactics for Modern Success: Sales Coaching with Call Recording and Transcriptions
AI is the new kid on the block, but there’s still incredible power in actually listening to calls and reading your customer’s own words.
Mastering Customer Service: 11 Powerful Phrases to Calm Angry Customers
With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
What AI prompts are marketers in ::your industry here:: using to analyze phone calls?
Get inspired by real CTM customer AI use cases for phone call analysis with examples from six different verticals.
How An Enterprise Behavioral Healthcare Network Cut Costs and Answered More Calls with CTM
Since implementing CTM, this enterprise BHC provider has lowered missed calls by 50% and streamlined thousands of monthly inquiries.
Introducing the V2 Softphone: A Smarter, Faster Call Experience
Discover the V2 softphone: A new communication tool that streamlines workflows, automates tasks, and enhances lead tracking for modern businesses.
Sales Enablement Tools and Marketing Automation
AI-powered sales enablement tools like conversation analytics and AskAI help teams close more deals and maximize time and money.
How to use ChatGPT for Marketing and Sales
AI is rapidly becoming more accessible. Get some inspiration on how to use ChatGPT for marketing, sales, or for personal productivity.