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From Reactive to Real-Time: Why the Best Businesses Manage Conversations Live
Post-call analysis only tells you what went wrong. See how CTM Live Conversations lets managers monitor, coach, and intervene while calls happen.
Why Verified Businesses Keep Starting Over, and How CTM’s Sr. Director of Carrier Relations and Regulatory Is Rethinking Accountability In Telecom
CTM's Rick Ruth explains the Business Passport, a portable way to carry verified business identity across providers and reduce mislabeled lawful calls.
Always On: Never Lose a Lead to Voicemail
Missed calls cost more than the lost sale. See how VoiceAI answers, qualifies, and routes inbound calls 24/7, so every lead you pay for gets captured.
Running a franchise? Here are tips for effectively using call tracking in your marketing strategy.
It can be pretty intimidating to start a business from the ground up, and that's where the franchise model comes…
How to use ChatGPT for Marketing and Sales
AI is rapidly becoming more accessible. Get some inspiration on how to use ChatGPT for marketing, sales, or for personal productivity.
Old School Tactics for Modern Success: Sales Coaching with Call Recording and Transcriptions
AI is the new kid on the block, but there’s still incredible power in actually listening to calls and reading your customer’s own words.
Phone Numbers for Marketing (Everything You Need to Know)
Vanity numbers for business and other marketing phone numbers connect you with prospects and customers at their convenience, enhancing engagement and accessibility.
How CTM Uses CTM: The Smart Router
We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
Integrate Call Tracking Data Into Your CRM and Engage Your Buyer’s Journey
CRMs and call tracking software work together to multiply the value you can extract from each of your customer engagements, over the phone or online.