Categories

CTM Blog

Sales & Service
Strategy, Communications

Crafting Cold Email Subject Lines Inspired by AI-Analyzed Customer Conversations

See how AI analyzes customer conversations to craft compelling cold email subject lines that grab attention, speak to needs, and improve engagement rates.
by CTM
Attribution, Communications
Convert Leads Quickly: FormReactor® is a Digital Marketer’s Secret Weapon
Start tracking and automating instant communications with your customers through our native online form tool FormReactor.
by CTM
Lead Management
IVR Menu: 5 Benefits Your Customers Will Love
Press one to hear our hours of operation. Press two for our address and location. Press three if you know…
by CTM
Lead Management, Communications
How can a business take advantage of text messaging?
If you just looked at our name and logo, you might think we were all about calls. Well, we are... but we're…
by CTM
Lead Management
The Benefits of Using Call Triggers for Your Salesforce Integration
With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.
by CTM
Team Performance, Lead Management
Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
by CTM
Team Performance
How to Address Common Issues with Remote Support
For instance, how to make sure your home network can support the call volume you’re anticipating.
by CTM
Marketing, Strategy, Lead Management
Integrate Call Tracking Data Into Your CRM and Engage Your Buyer’s Journey
CRMs and call tracking software work together to multiply the value you can extract from each of your customer engagements, over the phone or online.
by Chris Todd
Team Performance
Old School Tactics for Modern Success: Sales Coaching with Call Recording and Transcriptions
AI is the new kid on the block, but there’s still incredible power in actually listening to calls and reading your customer’s own words.
by Chris Todd
Team Performance, Communications
Mastering Customer Service: 11 Powerful Phrases to Calm Angry Customers
With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
by Andrew Clark