Categories

CTM Blog

Sales & Service
Marketing, Attribution, Analytics, Team Performance, Lead Management, Case Studies
How An Enterprise Behavioral Healthcare Network Cut Costs and Answered More Calls with CTM
Since implementing CTM, this enterprise BHC provider has lowered missed calls by 50% and streamlined thousands of monthly inquiries.
by Andrew Clark
Communications
Contact Center Automation: Enhancing CX Without Losing the Human Touch
Discover how tools like VoiceAI, ChatAI, and AskAI help contact centers scale, improve CX, and use AI responsibly across industries.
by Andrew Clark
Attribution, Sales & Service, Lead Management
Ads That Matter: How Behavioral Healthcare Providers Use Call Attribution to Provide Care & Grow
Behavioral healthcare practices: Track calls. Cut costs. Grow your impact.
by Andrew Clark
Team Performance, Communications
How to Train Compassionate Teams with Conversation Intelligence Tools
When patients reach out to behavioral health providers, they often do so during a time of crisis. Whether seeking help…
by Andrew Clark
Lead Management, Communications
Master Holiday Call Center Management: Proven Tips for Success
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
by CTM
Lead Management
Surviving the Holidays: E-commerce Edition
Master ecommerce holiday readiness with us. Optimize campaigns, track leads in real time, and boost ROI for a stress-free holiday season.
by CTM
Team Performance, Announcements
Introducing the V2 Softphone: A Smarter, Faster Call Experience
Discover the V2 softphone: A new communication tool that streamlines workflows, automates tasks, and enhances lead tracking for modern businesses.
by Andrew Clark
Lead Management
Work Smarter, Not Harder: AskAI Summaries – Your AI-Powered Customer Conversation Assistant
Transform customer conversations into actionable insights with AskAI Summaries. Save time, improve sales, and drive better decisions with AI-powered conversation analysis.
by Andrew Clark
Lead Management
The Best Sales Pipeline Management Tools
Use the best sales pipeline management tools on the market to drive more sales and revenue.
by CTM