Categories

CTM Blog

Sales & Service
Communications

6 Tips to Generate More Leads And Sales With Your SMS Marketing

Discover key strategies to make your SMS marketing campaigns more effective.
by CTM
Communications
Running a franchise? Here are tips for effectively using call tracking in your marketing strategy.
It can be pretty intimidating to start a business from the ground up, and that's where the franchise model comes…
by CTM
Strategy, Communications
Phone Numbers for Marketing (Everything You Need to Know)
Vanity numbers for business and other marketing phone numbers connect you with prospects and customers at their convenience, enhancing engagement and accessibility.
by CTM
Lead Management, Communications
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
by Frances Miller
Attribution, Communications
Convert Leads Quickly: FormReactor® is a Digital Marketer’s Secret Weapon
Start tracking and automating instant communications with your customers through our native online form tool FormReactor.
by CTM
Lead Management, Communications
How can a business take advantage of text messaging?
If you just looked at our name and logo, you might think we were all about calls. Well, we are... but we're…
by CTM
Team Performance, Communications
Mastering Customer Service: 11 Powerful Phrases to Calm Angry Customers
With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
by Andrew Clark
Sales & Service, Communications
Virtual Agents: 7 Ways to Improve Productivity and Efficiency
Technology plays a crucial role in helping companies to streamline processes and provide a better, more personalized customer experience. Organizations…
by CTM
Communications
Contact Center Automation: Enhancing CX Without Losing the Human Touch
Discover how tools like VoiceAI, ChatAI, and AskAI help contact centers scale, improve CX, and use AI responsibly across industries.
by Andrew Clark
Team Performance, Communications
How to Train Compassionate Teams with Conversation Intelligence Tools
When patients reach out to behavioral health providers, they often do so during a time of crisis. Whether seeking help…
by Andrew Clark