Connect Faster and Deliver a More Personalized Experience
Behavioral health treatment centers can respond efficiently to every inquiry, streamline outreach, and strengthen patient and family relationships with HIPAA-compliant conversation analytics and marketing automation tools to meet patients where they are, when it matters most.
Implement a Personalized and Frictionless Patient Experience Using CTM
Efficient, empathetic call tracking for behavioral health
Learn how CTM can safely streamline patient communication and grow behavioral health businesses like yours.
Meet customers where they are with the right tools
Reach every customer on every channel. For those who need reliable communication, better conversations start here.
Behavioral Health & Recovery Centers are Thriving with CTM
Route individuals securely and reliably with intelligent automation
- IVR menu
- SmartRouter
- GeoContact
- GeoRules
- Automated text messaging
Get callers what they need without the roadblocks
Automatically and instantly analyze and route conversations
CTM’s automation features help determine which conversations are most time-sensitive and appropriately tag and route them to the admissions specialist best suited to meet their needs. Our communications and automation tools are HIPAA-compliant, so you know your patients’ information is safe and secure.
Create a personalized, streamlined intake experience
Deliver a smooth and thoughtful experience to each patient every time
Intake is a critical time in the admissions process. Using tools that provide details about your caller (whether they’ve called before, which ads they’ve interacted with, what type of insurance they have, who they spoke with, etc.) helps deliver the best possible experience for your patients.
Personalize your interactions for meaningful impact with this lineup
- Conversation analytics
- AskAI
- Activity scoring
Make patient follow-up easy for everyone with automated and smart journey tools
- FormReactor
- AskAI
- Live Chat
Provide immediate connections and follow-ups
Stay connected and build trust with patients and their loved ones
Quickly and consistently connect with prospective patients and their families throughout the entire recovery journey. From a simple text after their first call through their entire clinical treatment, and even years after with alumni outreaches.
Empower intake teams
Real-time coaching and training opportunities
Coach your admissions specialists on how to handle the most difficult conversations and train new employees on best practices and processes. Identify patterns in the admissions specialists who help the most people and share these insights across the team.
Fortify your team with features for coaching and development
- Call recordings
- Transcriptions
- Keyword spotting
- Sentiment analysis
- Live Conversations
CTM Easily Connects to the Platforms You Already Use
Supercharge your tools by connecting CTM and unlocking accurate, end-to-end attribution across your entire marketing stack.
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Gary Garth
CEO
