Outmaneuver the Competition & Deliver Exceptional Experiences
More calls don’t mean more business unless you know what’s behind them. Successful auto businesses know exactly what’s driving their calls, then use smart, automated tools to respond fast, deliver standout service, and win more business.
How Automotive Dealers and Car Service Retailers Turn Calls Into Revenue
More revenue, happier customers
Learn how the automotive industry is scaling its business and customer service.
Call tracking optimization for automotive leaders
More data doesn’t always mean more business. Learn how CTM puts call tracking insights to work.
A Look Inside How Automotive Teams Use CTM
Know what channels support your marketing efforts
- Multi-touch attribution models
- Tracking phone number options (local, toll-free, vanity)
- Google Ads bi-directional integration
- Dynamic number insertion (DNI)
- Click-to-call ads and ad extensions
- ROI and activity reports
- CRM integrations like HubSpot, Salesforce, and more
Closed-loop marketing attribution
Are you getting the full picture of your marketing efforts? Call tracking unlocks total visibility both online and offline, so you know which campaigns, ads, channels, and keywords drive quality leads and result in valuable conversions. Budget for the channels that actually drive leads and avoid the ones that don’t.
Advanced conversation intelligence & lead management
Your customer’s conversations are a gold mine of insights. Whether a phone call, text, chat, or form-fill, AI-enabled conversation intelligence tools sort, categorize, and summarize insights. Automate follow-up, like sending a text appointment confirmation or alerting a sales manager if a sentiment or specific keyword is detected, connecting your customers easily on any platform they choose, 24/7.
Use conversation intelligence to connect with your audience
- AskAI, VoiceAI, and ChatAI virtual agents
Call recordings, transcriptions, and summaries
Keyword spotting
Customizable triggers, IVR menus, and automated follow-ups
Coach your teams to transform your workflow
- Live Listen and whispers
- Barge and end call options
- Agent insights and scripts
- AskAI
- Recordings and transcriptions
- Call scoring and tagging
- Sentiment detection
Agent insights and coaching features
Insights from customer conversations help empower your team for better communication and more booked services. Smart coaching features make it fast and easy to get important information from conversations and act in real time. Learn what successful agents are doing, then train employees for every location.
CTM Easily Connects to the Platforms You Already Use
Supercharge your tools by connecting CTM and unlocking accurate, end-to-end attribution across your entire marketing stack.
Rated a trusted industry leader and chosen by businesses and marketing agencies worldwide
What Our Customers Are Saying
What They’re Saying About Us 
John Thornton, Black Propeller
“It’s amazing what data can do – not only are we able to hone our strategy and spend time working on the ads that really work, but we can also improve our engagements with clients by monitoring conversation quality and intelligently routing their calls. Once we integrate call tracking into our client’s marketing campaigns, they can generally expect to see conversions increase by 25 to 30 percent.”
Sean Garcia, Director of Business Development & Marketing, Discovery Institute
“CallTrackingMetrics has really allowed us to see things from both a 30,000 foot view, as well as a granular perspective, and take a look at each case as its own unique situation.”
Jon Ostenson, CEO, 10Xfive
“One of our largest clients, that we support with about 170,000 outbound calls and over 70,000 inbound calls per year, has been able to attribute a conversion rate close to 85%—far above the industry average of 50% and below. — The team does this utilizing CallTrackingMetrics’ software. — “The team does this utilizing CallTrackingMetrics’ software.