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The Human Element: Implementing Personalized Communication
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
Short Codes 101: Elevate Your Call Tracking Game
Chances are, you've received an automated text message from a very short number—only 5 or 6 digits long. It might…
5 Strategies for Selling Over the Phone To Try Today
Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.
Generate Instant Callbacks to Customers Using Online Forms
Respond to your form fills as quickly as possible and win the business by triggering instant calls or texts from your team.
Running a franchise? Don’t forget about your calls.
It can be pretty intimidating to start a business from the ground up, and that's where the franchise model comes…
6 Ways to Curb Spam Calls
You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking…
Which tools are most useful for a contact center manager?
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.
What does the porting process look like?
One topic that we get a fair amount of questions about on a consistent basis is porting numbers, bringing already-in-use phone numbers into the CallTrackingMetrics system.
6 Tips for Lead Managers to Optimize Your Sales Pipeline
Lead managers in the know use AI-powered tools to engage in the most effective lead management.